Scenic Shores Water Company

Frequently Asked Questions

Q: How do I sign up for automatic bill payments?
A: Simply fil out and submit the form found here.


Q: Can I pay my bill online?
A: At this time, we cannot process payments online through our website using credit or debit cards.  Instead, you can elect to have direct debit from your bank account.  Please contact finance@scenicshoreswater.com for further questions.


Q: "Is there an online payment method I can do or do I need to send in a check through the mail?"
A: We are not set up for an online option for water payments at this time. You can mail, or use the drop box at the water tower site. We do have however, have a direct debit program. The payment would be automatically be deducted
from your checking account. That way your payment is never late. And before you ask, yes you still get a bill and have time to dispute the bill if needed.


Q: Do we take credit or debit cards for payment?
A: No, not at this time.


Q: Do you have a local drop box for payments?
A: Yes, it is located at the water tower site on the corner of 155th Avenue and Scenic Shores Drive.  Cash will NOT be accepted in the box.


Q: Should I stockpile water in case there is a power failure?
A: The water company maintains two 33.00 kilowatt generators to assure our water delivery remains uninterrupted.


Q: Will we run out of water during a power outage?
A: Our emergency power supply system will provide enough sustainable power to keep the water system going for over a month without refueling. Our two generators will maintain constant power to the water and pressure pumps, ensuring that our customers receive these precious resources during a crisis.


Q: On my latest bill I noticed a minus (-) sign in front of a balance I know I paid.  What's going on?
A: If there is a minus sign on your bill, this indicates a credit.  If you follow the line to the end you will see that your bill is lower.  As always, when in doubt, give us a call.


Q: Mrs. C. called and wanted to know if the payment drop-box is safe.
A: Yes, the drop-box is completely safe.  When you open the door, the inside storage area closes so no one can get their hand inside to get at the contents.


Q: Why does it show a late fee on the new billing postcards?
A: The fees are shown in case you send your payment after the due date.  If you are paying your bill on or before the due date, pay the amount list on the blue line.  If you are paying after the due date, pay the amount on the red line.


Q: No one is responding to my email or phone calls.  What do I do next?
A: Customer Service hours are Monday through Friday, 8AM to 5PM.  Our phone system is currently cell phone service only and is dependent upon cell phone reception.  If you get our message system, please leave a detailed message and we will get back to you as soon as possible.  In the event of an emergency outside business hours, please ensure you use the emergency contact information listed on our Contact page.


Q: Does Scenic Shores Water Company have adequate water resources?
A: With continued water conservation efforts by water customers and the water company as a whole we can all enjoy the adequate water resources in the foreseeable future.


Q: How long does my bill payer payment take to be received by the Scenic Shores Water Company?
A: Since the bank cannot send payment electronically to the Scenic Shores Water Company, they must draw a manual check that must be mailed to us and can take up to ten (10) working days to reach the Scenic Shores Water Company.